I've been talking and thinking for a few years about forms of 'experiential theatre'. Since Turn of the Screw,
I have felt that leisure audiences are seeking more than just a
diversion, a story to be fed. They can get that at home on DVD. More
and more, audiences want an experience-- a unique memory-- when they go
out and pay money for entertainment. (They may not know they want it,
but they do!)
On Turn, I extended the theatricality outside of the stage area
to include the entire space. Made it a Victorian Drawing room complete
with intimate seating arrangements, oil lamps, and black shades. The
whole atmosphere was charged as the audience experienced-- up close and
personal-- the ghost story unfolding before their eyes.
Many people had said they'd never experienced something like that before.
I think that's what really hooked me with Ren Faire. . . the fact that
it's an experience for someone coming in the gate. Our presentation
and interaction help to give them an afternoon's memory. And if it is
done well-- with focus, and story, and style-- it will be a memory
apart from other faires they've gone to.
Shakespeare Santa Cruz-- hell, even Woodward Shakes-- does the same
thing. It's outdoors, beautiful evening, enjoyable staff, good
theatre, picnicing on the grounds, something to think about as you walk
away. It makes for some fabulous times.
But I find that other theatres don't get this. Not only is what's
happening in the lobby, in the external experience, not very memorable,
what's happening on the stages is less and less memorable. They
definitely don't leave anyone thinking about the experience for very
long It's unfortunate.
I'm excited that instead of working in Visalia in 2008, I'll be
presenting a show at the Rogue Festival in Fresno. The Rogue gets the
experience economy. They provide an insane number of inexpensive
shows, in a fabulous layout, packed into two weekends. A group can map
out three interesting, entertaining and thought-provoking shows in one
day, and do some dining and have drinks along the way.
To get people off of their butts and parted with their money, artists
need to offer more than just their sweat equity. The 'if you build it,
they will come' mantra doesn't work in an experience economy, people.
Get innovative! Get out of the doldrums! Get creative! It's what you
say you are, after all.
The experience economy looks something like this:
- If you charge for undifferentiated stuff, then you are in the commodity business.
- If you charge for distinctive tangible things, then you are in the goods business.
- If you charge for the activities you perform, then you are in the service business.
- If you charge for the feeling customers have because of engaging you, then you are in the experience business.
- If you charge for the benefit customers (or "guests") receive as a result of spending that time, you are in the transformation business.
If you're offering leisure activities and you're not hitting in the last two categories, you're missing the mark.
That's why I'm glad for this time to reinvent my focus. I want to give
people a great day in the park, a great evening in the space, something
to think about as they leave. Any animal can be diverted by bells and
shiny things for a time and leave without a thought in its brain. It's
the memory, the thinking and the consciousness of true, engaged
experience that reinforces our humanity.
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